Contact us

Our London based office is open:

Monday to Thursday 9am to 5pm GMT

Friday 9:30am to 5pm GMT.

Before contacting our team we recommend that you visit our Frequently Asked Questions (FAQs) page, your query may have already been answered. Alternatively, if you're looking for information regarding shipping or returns please visit our Shipping Policy & Refunds Policy pages where our prices, estimated shipping times and returns policies are outlined. Our email address is

Call us

Alternatively, if your query is time sensitive you can call us on +44 (0) 207 590 5500.

Phone Line Opening Hours:

Mon - Thu, 09:00 - 17:00 GMT
Friday, 09:30-17:00 GMT
Saturday, Closed
Sunday, Closed

Please note our lines are closed on UK Bank Holidays.


Do you need help adding your prescription to your new designer glasses? Our in-house dispensing opticians are ready to help you with any of your prescription queries.

Fashion Eyewear aims to make the process of ordering your prescription glasses or sunglasses simple, quick and stress-free. Speaking to our online UK opticians will save you a trip into a store, allowing for easier social distancing while also saving you time and unnecessary hassle.

If you usually buy your prescription glasses in-store after getting an eye test, buying online might seem complicated. The good news is, it couldn’t be simpler!

Send us a message

Use this contact form to reach out to our Customer Service Team. If you are inquiring about an order you have placed please make sure to quote your order number.

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